The Tour de Force CRM application was developed in 2001 by the MRH Technology Group. As of 2012, the MRH Technology Group will solely be known as Tour de Force CRM.
Tour de Force CRM is a software solution that provides customer relationship management (CRM), sales force automation (SFA) and business intelligence (BI) functionality. The goal of Tour de Force CRM is to provide the tools and features that a B2B sales organization needs to be more efficient and more effective. Tour de Force CRM is installed on top of Microsoft Outlook, and is accessed directly through Outlook. Tour de Force CRM integrates to a company’s ERP system, allowing sales data to be easily viewed and analyzed.
While Tour de Force CRM is an ideal solution for any B2B sales organization, it was designed and developed specifically for the wholesale distribution market. The current Tour de Force CRM user base is 80% Industrial Distributors, 10% Manufacturers, 5% Construction, 3% Furniture Dealers, and 2% other B2B Industries.
About the people who make up Tour de Force CRM
Tour de Force CRM’s corporate office is located in Findlay, Ohio. The majority of Tour de Force CRM’s employees work directly from our corporate headquarters in the areas of Development, Professional Services, Sales & Marketing, and Support. All Development and Support of Tour de Force CRM is done directly from our corporate headquarters. We do not, and have not ever, outsourced any work related to Tour de Force CRM.
Implementation of the Tour de Force CRM application is conducted by the Tour de Force CRM Professional Services team. Our Professional Services team provides the people, the processes, and the tools necessary for a successful CRM implementation. Since every client uses Tour de Force CRM differently, our experienced Consultants will work with your organization closely through the critical phases of the implementation process to ensure that Tour de Force CRM meets your business objectives and processes. All Consulting and Coaching services contain the necessary levels of personalization and configuration to help you achieve your business and sales process goals.