Maintenance Plan Comparison
|
Gold |
Gold Enterprise |
Silver |
Bronze |
|
|
Annual System Review |
Yes |
Yes |
No |
No |
|
Pre-Purchased Support Credits at every renewal1 |
Yes |
Yes |
No |
No |
|
10% Discount on add-on user licenses and modules purchased during plan Year |
Yes |
Yes |
No |
No |
|
Access to Web Support Knowledge Base & Technical Bulletins |
Yes |
Yes |
Yes |
No |
|
Support Credit Pricing2 |
$35.00 |
$35.00 |
$40.00 |
$40.00 |
|
Call-In Support |
Yes |
Yes |
2 credit surcharge per Support Request |
3 credit surcharge per Support Request |
|
Access to all software upgrades, including major releases |
Yes |
Yes |
Yes |
Yes |
|
Maintenance Plan Fees |
23% of licensed software list price |
18-23% of licensed software list price |
15% of licensed software list price |
10% of licensed software list price |
[1] Number of pre-purchased support credits at renewal is dependent on total amount of Maintenance Plan Fee.
[2] Support Credits must be purchased in blocks of 20 credits.
Allocation of Maintenance Plan Fees
|
Plan Type (Annual fee is % of Licensed Software List Price) |
% Allocated to Upgrades |
% Allocated to Web Knowledge Base Access |
% Allocated to Support Credits |
|
Gold Maintenance Enterprise (250 + users only) (18-23% of licensed software list price) |
10% |
5% |
3%-8% |
|
Gold Maintenance (23% of licensed software list price) |
10% |
5% |
8% |
|
Silver Maintenance (15% of licensed software list price) |
10% |
5% |
NA |
|
Bronze Maintenance (10% of licensed software list price) |
10% |
NA |
NA |