Tour de Force CRM’s implementation methodology encompasses steps and processes designed to help us gain an understanding of the unique business requirements of each client, develop a tailored solution that addresses these business needs, and continue providing education and support after the implementation.
Our formalized methodology is structured on collaborative project management principles which are designed to control the elements of planning, coordination, and communication; arguably the most important factors to project success. Our dedicated project managers translate these project management techniques, industry best practices, and the experience of 10 years of implementations into carefully constructed projects that allow our clients to fully realize a return on their investment.
We attribute our successful implementations to several factors:
- An approach that focuses on providing value to your sales team as the first step in the implementation process
- Our Microsoft® based technology infrastructure
- The flexibility of the Tour de Force CRM product
- Ease of configuration and modification of the system
- Our consulting services and training methods
- An intuitive interface that makes the product easy for your employees to learn and use
- Extensive implementation documentation
- Proven implementation planning guides
…All of which have contributed to our 98% customer retention rate!
Given the extent of our implementation experience, Tour de Force CRM has found that our methodology and processes decrease the learning curve and deployment time while providing valuable functionality which business professionals can use every day to be more efficient and effective at their jobs. The benefit for our customers is a workforce that can be more proactive and make decisions based upon fact rather than intuition. As a result, organizations can meet the challenges of a competitive market and stay ahead of their competitors.