Customer Service & Support Features

Sometimes we curse Tour de Force CRM for being so easy to use! It’s really easy to look and see what bookings we did yesterday, so we’ll immediately hear about it if we’ve had a slow day. — Kevin Hogarth, Operations Manager - Neff Power, Inc., http://www.neffpower.com

I really think a lot of companies should look at the way Tour de Force CRM employees handle their customers and should learn a thing or two from you guys. You guys are great! Everyone on the team that I’ve dealt with in regards to support is completely amazing. It is some of the best support I’ve had the experience of using. I can’t thank each of you enough for how easy it is to work with you and how fast your team responds. — Lisa M. Jaswinski, Marketing Promotions & Communications Manager - US Supply Company, Inc., http://www.ussupply.com

Tour de Force CRM offers a seamless interface to our Infor SX.e ERP system and a strong integration with Microsoft Outlook. These two features alone have led to a high level of adoption, even by our sales people that were unfamiliar with, and suspicious of, CRM applications. Both features have been instrumental in elevating our sales organization to a whole new level. — Matt Onofrio, President - GT Midwest, http://www.gtmidwest.com/

Tour de Force CRM gives you a benchmark and shows you your goals, rather than just flying blind. We look at it and see which areas we need to improve in, so it’s a really good feedback device. It’s also a great way for us to remind ourselves what’s going on, stay on top of our appointments, and monitor our tasks. — Kevin Hogarth, Operations Manager - Neff Power, Inc., http://www.neffpower.com

Tour de Force CRM provides our company with an easily and highly customizable package with the added benefit of tying specifically with our Eclipse ERP system, allowing us to track what we deem important.  The support team is top notch and provides a level of professionalism rarely seen in the software industry. — Chris Bohn, Director of Information Technology - APR Supply Co., http://www.aprsupply.com

Tour de Force CRM Mobile is one of the most powerful tools in our company's arsenal. Now, our salespeople can get all the information that they need without having to whip out the their laptop. Tour de Force CRM Mobile makes the smartphone a "genius" phone. — Kevin Hogarth, Operations Manager - Neff Power, Inc., http://www.neffpower.com

For me, the experience of working with Tour de Force has been excellent. Honestly, the implementation has gone over much smoother than I anticipated. Tour de Force CRM has done an extremely successful job in making sure that the integration to our Eclipse ERP system has moved smoothly. I think that we’ve had such a successful experience because of the support of the Tour de Force team. — Lisa M. Jaswinski, Marketing Promotions & Communications Manager - US Supply Company, Inc., http://www.ussupply.com

The implementation of Tour de Force CRM at Kirby Risk was one of the smoothest I have ever experienced. The ability of our account managers to start entering data with minimal training is an indication that Tour de Force CRM was designed with the user in mind. — Mike Hauberg, Area Sales Manager - Industrial - Kirby Risk, http://www.tourdeforcecrm.com/crm-blog/kirby-risk-selects-tour-de-force-crm