Support Management in Tour de Force CRM is a versatile feature that can be configured to meet the business needs of service departments and organizations that provide Technical Support or Value Added Services to prospects, customers, dealers, and other business relationships. The Support form allows customer service representatives and support technicians to efficiently track and manage all details related to a support or service request.
Be Efficient
- Create new Support requests or review existing Support requests directly from Microsoft Outlook.
- Easily assign Support requests to other users, and track their progress.
Be Effective
- Track any and all Support information that is important to your organization through the unlimited use of user-defined fields and/or categories.
- Create custom Support lists and reports with the use of extensive filtering capabilities which allow you to filter on any field found in a Support request.
- Easily quantify the level of Value Added Services you’ve provided to your existing Customers in order to show them the value your organization brings to the relationship.