Tickets in Tour de Force CRM allow an organization to create and maintain Tickets related to internal issues that arise. The manner in which Tour de Force CRM Tickets are utilized is completely dependent on the organization utilizing them. Tickets are most commonly used to manage IT related issues, Customer Support issues, or problems that arise with the products or services that an organization provides.
Be Efficient
- Create new Tickets or review existing Tickets directly from Microsoft Outlook.
Be Effective
- Track any and all Ticket information that is important to your organization through the unlimited use of user-defined fields and/or categories.
- Provide first-rate service to your customers by using Tickets to track and resolve issues they may be experiencing with the products or services you provide.
- Create custom Ticket lists and reports with the use of extensive filtering capabilities which allow you to filter on any field found in a Ticket.