CRM for Customer Service & Support

The definition of CRM is Customer Relationship Management. Once a company sells a product or service, they ultimately need to be able to support that product or service, as well as continue to nurture that relationship in order to gain repeat business.

Tour de Force CRM provides your Customer Service and Support teams with the tools they need to support and maintain existing business and increase customer satisfaction.

Benefits of Tour de Force CRM for Customer Service & Support

Increase the effectiveness of your Customer Service and Support teams by providing a 360° view of every customer.

In Tour de Force CRM, all actions or activities that have taken place or are scheduled to take place with an Account are easily accessible from the Account record. Your Customer Service personnel can easily see who last spoke to the customer and what they discussed, view email exchanges, evaluate Open and Closed Orders, review Contracts, and keep track of current and past Support Requests or Tickets.

Increase the efficiency of your Customer Service and Support teams by providing one application in which they manage all of their customer relationships.

Tour de Force CRM integrates completely with Microsoft Outlook, reducing the time users spend on administrative tasks. All Emails, Appointments, or Tasks that are created through Outlook are automatically linked to the customer record, removing the redundancy that’s found in many CRM systems.

What Our Clients Are Saying…

I have used Tour de Force CRM as a sales territory manager, a branch location manager, and now as President; a company-wide executive manager of sales. Therefore, my perspective on the software is built from all angles. Daily use of Tour de Force CRM by a sales person allows them to organize their territory and create itineraries based on what is hot right now. Our branch location managers can get on the same page with the sales force on every new opportunity with a quick glance of the screen. — Neil Carter, President - Rubber & Gasket Co. of America, http://www.rgausa.com

We initially purchased Tour de Force CRM to replace an outdated CRM program. After using it for over 3 years the CRM aspect is almost a bonus because of the business intelligence information that can be extracted from our Epicor Prelude ERP system using the ERP integration module in Tour de Force CRM. Any sales metric you can imagine can be easily tracked. Prior to implementing this tool much of the sales data was difficult if not impossible to review with our Epicor Prelude ERP system. Tour… — Mark Consroe, National Inside Sales Manager - JGB Enterprises, Inc., http://www.jgbhose.com

Neff Group has been using Tour de Force CRM for nearly 10 years and depends on Tour de Force CRM to provide the comprehensive data we need to evaluate the performance of our sales organization and the individual Sales Team Members. As we continue to grow and expand our requirements within our CRM strategy, Tour de Force CRM is there to listen and addressed most of our needs within the software. The extensive sales analytics that Tour de Force CRM provides to our sales team out of our ERP… — Don Norman, Director of Sales & Marketing - Neff Group Distributors, Inc., http://www.neffengineering.com

In today’s quickly changing business world, and with industry consolidation, I’ve come to understand that the most important asset I own is my relationship with customers. Manufacturers continue to buy and sell companies, continually changing the distribution channels for their products. Our implementation of Tour de Force CRM has enabled us to effectively collect, analyze, and disseminate customer information that helps maintain and grow our business and customer relationships,… — Mark G. Murman, Vice President - Clayton Engineering Company, http://www.claytonengineering.com

Sometimes we curse Tour de Force CRM for being so easy to use! It’s really easy to look and see what bookings we did yesterday, so we’ll immediately hear about it if we’ve had a slow day. — Kevin Hogarth, Operations Manager - Neff Power, Inc., http://www.neffpower.com

The Business System Integration module in Tour de Force CRM provides us insights to data in our Epicor Prelude ERP system that we didn’t have insights to before. It allows us to analyze that data to see where we need to improve. Tour de Force CRM also provides our Outside Sales team with access to sales data about their Accounts, such as open orders and open quotes. They don’t use the Prelude system, so they completely rely on Tour de Force CRM for access to this key information about their… — Tyra Bean, Marketing Manager - Pumps, Parts & Service, Inc., http://www.pp-s.com

As we rolled out Tour de Force CRM, which gives you access to this great amount of data, we realized that all of this data might be overwhelming to our sales representatives. Recognizing this, we decided to take some time at the beginning to teach them the grid techniques such as sorting by a certain value, creating simple filters, and grouping data by categories. We spent time with our sales reps from the beginning, showing them the techniques to manage the data in Tour de Force CRM, so that… — TJ White, IT Manager - MASSCO, Inc., http://www.massco.com

Tour de Force CRM provides our company with an easily and highly customizable package with the added benefit of tying specifically with our Eclipse ERP system, allowing us to track what we deem important. The support team is top notch and provides a level of professionalism rarely seen in the software industry. — Chris Bohn, Director of Information Technology - APR Supply Co., http://www.aprsupply.com

Tour de Force CRM offers a seamless interface to our Infor SX.enterprise ERP system and a strong integration with Microsoft Outlook. These two features alone have led to a high level of adoption, even by our sales people that were unfamiliar with, and suspicious of, CRM applications. Both features have been instrumental in elevating our sales organization to a whole new level. — Matt Onofrio, President - GT Midwest, http://www.gtmidwest.com/

Tour de Force CRM is a solid product and is supported by a solid group of people. We started with Tour de Force CRM in 2004, and the system has come a long way since then. Due to issues we had in the beginning, we didn’t start using the business system integration to our Epicor Prelude ERP system until we upgraded to Tour de Force CRM v4 in October 2011. Once we got past the initial setup of v4, the ERP integration has worked flawlessly. The ability to filter on grid columns is a huge benefit… — Eric Grimstad, President - J.M. Grimstad, Inc., http://www.grimstad.com