“Tour de Force CRM gives you a benchmark and shows you your goals, rather than just flying blind. We look at it and see which areas we need to improve in, so it’s a really good feedback device. It’s also a great way for us to remind ourselves what’s going on, stay on top of our appointments, and monitor our tasks.”
Kevin Hogarth, Operations Manager – Neff Power, Inc.
“Tour de Force CRM offers a seamless interface to our Infor SX.e ERP system and a strong integration with Microsoft Outlook. These two features alone have led to a high level of adoption, even by our sales people that were unfamiliar with, and suspicious of, CRM applications. Both features have been instrumental in elevating our sales organization to a whole new level.”
Matt Onofrio, President – GT Midwest
“Sometimes we curse Tour de Force CRM for being so easy to use! It’s really easy to look and see what bookings we did yesterday, so we’ll immediately hear about it if we’ve had a slow day.”
Kevin Hogarth, Operations Manager – Neff Power, Inc.
“With our previous CRM, there was no link between the ERP system and the CRM system. We were just flying in the dark, having to look up something in one system, and then having to go look for the sales data in the other system. We would look at our daily bookings reports and manually plug those into the system, which was taking at least an hour every day. Now I go into Tour de Force CRM and I can see our sales data and review yesterday’s bookings. I can drill down into that information and look at open orders, open items, sales history, inquiries, etc., which is a huge benefit for us.”
Kevin Hogarth, Operations Manager – Neff Power, Inc.
“Tour de Force CRM provides our company with an easily and highly customizable package with the added benefit of tying specifically with our Eclipse ERP system, allowing us to track what we deem important. The support team is top notch and provides a level of professionalism rarely seen in the software industry.”
Chris Bohn, Director of Information Technology – APR Supply Co.
“For me, the experience of working with Tour de Force has been excellent. Honestly, the implementation has gone over much smoother than I anticipated. Tour de Force CRM has done an extremely successful job in making sure that the integration to our Eclipse ERP system has moved smoothly. I think that we’ve had such a successful experience because of the support of the Tour de Force team.”
Lisa M. Jaswinski, Marketing Promotions & Communications Manager – US Supply Company, Inc.
“I really think a lot of companies should look at the way Tour de Force CRM employees handle their customers and should learn a thing or two from you guys. You guys are great! Everyone on the team that I’ve dealt with in regards to support is completely amazing. It is some of the best support I’ve had the experience of using. I can’t thank each of you enough for how easy it is to work with you and how fast your team responds.”
Lisa M. Jaswinski, Marketing Promotions & Communications Manager – US Supply Company, Inc.
“We chose Tour de Force CRM because of their in-depth knowledge of our industry. Their extensive integration to our ERP system, Epicor Eclipse, drives instant value to our sales organization. They are a partner that listens to our needs and rapidly responds to them.”
Rich Hamer, Vice President of Operations - Steiner Electric Company
“Before implementing Tour de Force CRM, we were using a quoting system that was very spread out. Our sales representatives would have to ask for information from Purchasing, would fill out forms using that data, and would then have to enter that data into another database so that we could track it. Now we are able to combine the power of Tour de Force CRM and Microsoft Outlook to manage and track our Quotes and our Opportunities so that we have better visibility to what’s going on within our Quoting Process.”
Scott Gray, IT Manager - Sambrailo Packaging
“As we rolled out Tour de Force CRM, which gives you access to this great amount of data, we realized that all of this data might be overwhelming to our sales representatives. Recognizing this, we decided to take some time at the beginning to teach them the grid techniques such as sorting by a certain value, creating simple filters, and grouping data by categories. We spent time with our sales reps from the beginning, showing them the techniques to manage the data in Tour de Force CRM, so that from the start, it was clear to them how to get to the information they wanted. This initial effort went a long way in driving adoption of Tour de Force CRM by our sales team.”
TJ White, IT Manager - MASSCO, Inc.
“The Business System Integration module in Tour de Force CRM provides us insights to data in our Epicor Prelude ERP system that we didn’t have insights to before. It allows us to analyze that data to see where we need to improve. Tour de Force CRM also provides our Outside Sales team with access to sales data about their Accounts, such as open orders and open quotes. They don’t use the Prelude system, so they completely rely on Tour de Force CRM for access to this key information about their customers.”
Tyra Bean, Marketing Manager - Pumps, Parts & Service, Inc.
“Tour de Force CRM is a solid product and is supported by a solid group of people. We started with Tour de Force CRM in 2004, and the system has come a long way since then. Due to issues we had in the beginning, we didn’t start using the business system integration to our Epicor Prelude ERP system until we upgraded to Tour de Force CRM v4 in October 2011. Once we got past the initial setup of v4, the ERP integration has worked flawlessly. The ability to filter on grid columns is a huge benefit both with the Prelude data and in general, as it allows you to call up a large amount of data and very quickly get to the detail you need.”
Eric Grimstad, President - J.M. Grimstad, Inc.
“The implementation of Tour de Force CRM at Kirby Risk was one of the smoothest I have ever experienced. The ability of our account managers to start entering data with minimal training is an indication that Tour de Force CRM was designed with the user in mind.”
Mike Hauberg, Area Sales Manager – Industrial - Kirby Risk